FAQ

VesperCare Frequently Asked Questions (FAQ)

30-Day Trial & Satisfaction Guarantee

Q: How does your 30-Day Trial Guarantee work?
A: At VesperCare, you have 30 days to try your new shoes. If they don’t meet your expectations, you can request a return or exchange. Items must be in original condition with tags and packaging. Contact us at haberkampzurovecge893@gmail.com to initiate a return.

Warranty

Q: What is your warranty policy?
A: We offer a standard limited warranty covering manufacturing defects. Normal wear and tear, misuse, or improper care are not covered.

Q: What’s not covered?
A: Damage caused by accidents, improper use, or normal wear is not covered under our warranty.

Product Information

Q: How do I clean my shoes?
A: Clean with a damp cloth or soft brush. Avoid machine washing to preserve shape and material.

Q: What is my shoe size?
A: Refer to our VesperCare size chart to select the best fit. Email us at haberkampzurovecge893@gmail.com for personalized sizing advice.

Q: Are your shoes vegan?
A: Yes, our shoes are made from 100% vegan materials.

Q: Do you sell replacement laces?
A: Yes, replacement laces are available upon request via haberkampzurovecge893@gmail.com.

Online Orders

Q: Do you offer gift options?
A: Yes, gift wrapping and gift messages are available at checkout.

Q: Can I ship my order to a different address?
A: Yes, simply provide the recipient’s address during checkout.

Q: Can I modify or change my order?
A: Contact us immediately at haberkampzurovecge893@gmail.com. Changes are only possible before the order is processed.

Q: What methods of payment are accepted?
A: We accept major credit cards, PayPal, and other digital payment methods supported at checkout.

Q: Do you offer discounts for military or special programs?
A: Please email us at haberkampzurovecge893@gmail.com to inquire about available discounts.

Shipping

Q: Do you ship internationally?
A: Currently, we only ship within [insert country/region].

Q: How do I track my order?
A: You will receive a tracking number via email once your order ships.

Q: How long does shipping take?
A: Orders are typically packed within 1–2 business days and delivered within 7–12 business days.

Returns & Refunds

Q: How do I process a return?
A: Contact haberkampzurovecge893@gmail.com to request a return. Items must be in original condition with tags and packaging.

Q: How long does it take to receive a refund?
A: Refunds are processed within 10 business days after we receive and inspect your return. Bank processing times may vary.

Q: What if I need a new return label?
A: Email us at haberkampzurovecge893@gmail.com, and we will provide a new shipping label.

Q: My order was damaged during shipping. What should I do?
A: Contact us immediately at haberkampzurovecge893@gmail.com with photos of the damaged item.

Fit & Comfort

Q: How should my shoes feel at first?
A: Shoes may feel snug initially, but they will conform to your feet after a few wears.

Q: I have wide/narrow feet. Will your shoes fit me?
A: Our shoes are designed for a comfortable fit. For personalized advice, email haberkampzurovecge893@gmail.com.

Q: Can I use custom insoles or orthotics?
A: Yes, most of our shoes are compatible with custom insoles.

Q: What is the typical lifespan of your shoes?
A: With normal use, our shoes typically last 300–500 miles or 12–18 months, depending on usage.

Q: Are your shoes suitable for beginners or new runners?
A: Yes, our shoes are designed for comfort, support, and a natural running experience, making them ideal for beginners.